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19 Apr 2021

Full-Time Vacancy for Customer Service Officer at Talents and Skills Africa Consulting

Talents and Skills Africa Consulting – Posted by Echezonachi Ogbonna Lagos, Nigeria

Job Description

Talents and Skills Africa Consulting is a company that provides Human Resource outsourcing and business support solutions in Nigeria. We deliver a comprehensive variety of outsourcing services which ranges from People Outsourcing to Business Process Outsourcing.

 

We are recruiting:

Job Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

 

Job Responsibilities

  • Manages huge amounts of incoming phone calls
  • Identifies and assesses customers’ needs to ensure satisfaction
  • Builds sustainable relationships and trust with the customers via open and interactive communication
  • Provides correct, valid and complete information by using the right methods or tools
  • Meets personal and customer service team targets and calls handling quotas
  • Handles customer complaints, provides the right solutions and alternatives within the set time limits and follows up to make sure of their resolution
  • Keeps records of customer interactions, processes customer accounts and files documents
  • Follows the right communication procedures, guidelines and policies
  • Goes the extra mile in order to engage customers

 

Job Requirements

  • Candidate should have a degree in any relevant and/or related discipline
  • Candidate should have at least 2 years proven work experience in Customer support role or as a Client Service Representative
  • Must be a smart professional with sound knowledge of Microsoft office suite
  • Candidate should have excellent phone contact handling skills and active listening skills
  • Must be familiar with CRM practices and systems
  • Must be customer oriented and able to adapt or respond to different types of characters
  • Exceptional communication and presentation skills
  • Must be able to multi-task, prioritize, and effectively manage time

 

Application Deadline

13th May, 2021.

 

How to Apply

Interested candidates should forward their Applications to: info@talentsandskills.net copying hr@talentsandskills.net with subject as stated above.

Job Categories: Customer Representative Jobs. Job Types: Full-Time. Salaries: ₦40,000 - ₦60,000.

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