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11 Sep 2021

Full-Time Vacancy for Customer Care Assistant at the Place (Smackers Limited)

The Place – Posted by Echezonachi Ogbonna Lagos, Nigeria

Job Description

The Place is a rapidly growing, world class, and energetic, multi-billion Nigerian partnerships, founded and governed by a team of experts with decades of management consulting and accounting experience and training from Arthur Andersen (now KPMG in Nigeria). We are an efficient player in the QSR sector of the Hospitality industry in Nigeria with huge prospects and personnel strength of more than 1000 employees. Presently, our activities span across 17 areas in Lagos and Abuja, Nigeria, with speedy expansion plans to enter more locations in the short to medium term.


We are recruiting:

Job Title: Customer Care Assistant

Location: Lagos

Job type: Full-time


Job Responsibilities

  • Dealing with inquiries or problems from clients over the phone
  • Compilations of shift and CCTV reports through all outlets everyday
  • Compilations of consumer feedback (hard & electronic copy) in all outlets everyday
  • Supervision of all client database in all outlets
  • Compilation of faulty issue log in all outlets everyday
  • Supervision of the firm’s website, customer service and google review website
  • Compilations of google feedback, Instagram and Jumia review in all outlets
  • Compilation of suggested new locations made by clients in all outlets everyday
  • Compilations and coalition of client feedback
  • Compilations of the number of personnel complaints in all outlets
  • Supervision of WhatsApp inquiries and problems in all outlets


Job Requirements

  • Candidate must have an OND or HND qualification
  • Must be able to make good use of microsoft office and have the ability to properly enter information in database
  • Excellent phone and email etiquette
  • Outstanding communication and persuasive ability


Application Deadline

23rd September 2021.


How to Apply

Interested candidates should:

Click here to apply


Note: Candidates who don’t fulfill the criteria given above need not apply.

Job Categories: Assistant Jobs and Customer Service Jobs. Job Types: Full-Time. Salaries: ₦40,000 - ₦60,000 and ₦60,000 - ₦80,000.

Job expires in 4 days.

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