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4 May 2021

Full-Time Vacancy for Call Centre Agent at the Workplace Centre Limited

The Workplace Centre Limited – Posted by Echezonachi Ogbonna Oshodi, Lagos

Job Description

The Workplace Centre Limited is a World Class Skills Development and human resources / ICT Consulting Services provider that provides significant value to our clients and the society at large.


We are recruiting:

Job Title: Call Centre Agent

Location: Oshodi, Lagos

Employment Type: Full-time


Job Responsibilities

  • Answering incoming calls and also respond to emails from customers
  • Manage and resolve customer complaints
  • Handle the sale of products and place customer orders in the system
  • Discover and relate issues to supervisors
  • Provide information on product and service to customers
  • Research for information on using available resources
  • Research, discover, and resolve customer complaints using relevant software
  • Processing form, orders, and application
  • Sending calls to appropriate resources
  • Documenting all information concerning according to the standard operating procedures
  • Figure out, document, and notify the management team of the trends in customer calls
  • Following up customer calls where necessary
  • Up selling products and services
  • Completing call logs and reports
  • Other duties as directed.


Job Requirements

  • Candidate should have a high school diploma or OND qualification
  • Must be proficient in the necessary computer applications
  • 1 to 2 years of proven work experience in a call center environment
  • Must have strong knowledge of customer service principles and practices
  • Strong typing and data entry skills
  • Excellent listening, written and verbal communication skills
  • Must be able to handle stressful situation appropriately.


Application Deadline

9th May, 2021.


How to Apply

Interested and qualified candidates should forward their CV to: using the Job Title as the subject of the mail.

Job Categories: Call Centre Agent Jobs. Job Types: Full-Time. Salaries: ₦40,000 - ₦60,000.

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