Full-Time Apply for the Position of Customer Service Representative at TEMM Technologies
TEMM Technologies is a fast growing brand that deals with latest technologies. We render technology services, installments, repairs and sales of latest gadgets. We are currently in need of a Customer Service Representative to help with customer relations.
Responsibilities of a Customer Service Rep.
- Putting up a patient, positive and professional attitude toward customers at all times.
- Responding on time to customer questions and inquiries about homes or lands.
- Communicating with customers through various channels as needed.
- Accepting, admitting and finding solutions to customer complaints.
- Vast knowledge of our products, so that you can answer the questions thrown at you.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints safely.
- Communicating, coordinating and collaborating with colleagues when necessary.
- Giving reviews and feedbacks on the efficiency of the customer service process.
- Leading and working with a team of junior customer service representatives.
- Making sure all customers are satisfied and providing professional customer support.
- Showing empathy for customer’s distress and doing anything professional to help them.
- Cancel, set up or upgrade customers’ accounts
- Greet customers warmly and politely
- Give advice on Company information
- Acts as Company’s gatekeeper
- Handle changes in Company’s policies
- Attempt to persuade customers to reconsider cancellation of orders
- Bachelors degree in public relations is preferred
- High school diploma, general education degree or equivalent.
- Ability to stay calm and maintain professionalism when customers are stressed or upset.
- Good grip on computers.
- Proven years of experience working with customer support.
– Ability to persuade
– Good oral and written communication skill
– Adaptable to changes
– Ability to use positive words
– Ability to take responsibility for wrong delievery
– Applicant must be able to pay attention to details
– Self control and patience
How to Apply
To start application process, click on the facebook link below:
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