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11 Jul 2021

Full-Time Apply for the position of Customer Service Representative at Human Resources Officer

Human Resources Officer – Posted by Judith Nwadigo Lagos

Job Description

Human Resource Officer is a dynamic entrepreneur that helps people with their businesses, to deliver people-related processes, visions, strategies across companies and organisations. Whether is a new business or a business idea, human resource officer is available to support each and every of the clients that needs help with one thing or the other business wise. Officer also helps out with finding qualified candidates to fill various positions in organisations of clients who are managers or executives. Human Resource Officer is currently hiring to fill the position of:

Job Title: Customer Service Representative

Employment Type: Full-time

Location: Lagos

Customer Service Representative Responsibilities

  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Answer any questions the customer may have about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services

Customer Service Representative Requirements

  • Call center or customer service experience preferred
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Ability to pass a pre-employment background investigation and drug screen for certain positions

Skills Required

  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the goods and services offered by the company

Application Closing Date

6th of August, 2021

How to Apply

To start application process, click on the facebook link below:

Jobmates.careers: Apply for the position of Customer Service Representative at Human Resources Officer

Job Categories: Customer Representative Jobs. Job Types: Full-Time. Salaries: ₦60,000 - ₦80,000.

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