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3 Sep 2021

Full-Time Apply for the position of customer service representative at ELT Consult

ELT Consult – Posted by Judith Nwadigo Lagos

Job Description

ELT Consult is a consulting Agency that connects clients with the right resources. Nobody is to big or too small to be the best or own the best things that is why we have taken it upon ourselves to help out as much as we can with the resources we can get. Sometimes, it’s not just about words of mouth. Confirmation is gotten from how much right work you put in. We are currently hiring to fill the position of:

Job Title: Customer Service Representative

Employment Type: Full-time

Location: Lagos

Customer Service Representative Responsibilities

  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Answer any questions the customer may have about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services

 Customer Service Representative Requirements

  • Call center or customer service experience preferred
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Ability to pass a pre-employment background investigation and drug screen for certain positions

Skills Required

  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the goods and services offered by the company

Application Closing Date

2nd of September, 2021

How to Apply

To start application process, click on the facebook link below:

Jobmates.careers: Apply for the position of Customer Service Representative at ELT Consult

Job Categories: Customer Representative Jobs. Job Types: Full-Time. Salaries: ₦80,000 - ₦100,000.

Job expires in 12 days.

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