Full-Time Apply for the Position of Customer Service Representative at 44 Deliveries and Logistics
44 Deliveries and Logistics is the fastest growing logistics company offering last mile delieveries, cash on delievery service, warehousing services and errand services across Uyo, Calabar and Lagos. We are currently hiring to fill the position below:
Job Title: Customer Service Representative
Employment Type: Full-time
Customer Service Representative Responsibilities
– Making sure that customers goods are dispatched and delivered to them
– Making sure to portray a positive, empathetic and professional attitude toward customers at all times.
– Detailed response to all of customers questions and inquiries.
– Communicating with customers through various means available (eg. Fax, mails, phone calls, text message)
– Admitting and accepting customers complaints and finding solutions to those complaints
– Possessing indepth knowledge of the products and services of our brand so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping detailed records of customer interactions, transactions, questions, comments and complaints.
– Communicating and organisong and collaborating with other staff members when necessary.
– Providing constructive feedbacks on the efficiency of the customer service process.
– Managing and supervising a team of junior customer service representatives.
– Making sure customers are fully satisfied and provide professional customer support.
Customer Service Representative Requirements:
– High school diploma, general education degree or equivalent.
– Basic knowledge of use of computers
– Basic knowledge of Microsoft Office app (word, excel)
– At least, one year experience in related field
– Ability to stay calm when customers are stressed or upset.
– Good listening ability
– Analyzation and solution finding ability.
– Good organisation and time-regulation skills
– Ability to pay attention to details
– Candidate must be patient and professional
– Ability to make good phone calls
– Excellent verbal and written communication skills
Application Closing Date
3rd of February, 2021
How to Apply
Send CV to email@example.com
To start application process, visot the facebook link below:
Jobmates.careers: Apply for the position of Customer Service Representative at 44 Deliveries and Logistics
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