Full-Time Apply for the position of Customer Relations Officer at McKachi Concepts
McKachi Concepts is a brand that specializes in workimg with people to help others in any occupation they are good at. What makes you thrive? What can you do with your hands or your intellectual Ability. We are currently in need of a Customer Relations Officer to help with customer relations.
Responsibilities of a CRO
- Respond timely to customer inquiries via phone, email, and in-person
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Create and maintain weekly reports about customer interactions
- Attend weekly staff meetings
- Participate in training new staff and team-building activities
- Develop a rapport with customers
- Encourage customers to complete surveys
- Make recommendations to management to improve customer experience
- Investigate customers problems when there isn’t an easy way out
- Build connections with public and new customers on behalf of Company.
- Monitor competitors and the market
- A minimum of 1-2 years’ experience in customer service field.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge..
- Maintain a positive attitude focused on customer satisfaction.
– Good communication skills
-Applicant must be patient and have a good listening Ability
– Ability to show Empathy
– Good relational Ability
– Applicant must be friendly and polite
– Ability to stay calm and professional when dealing with a manner of characters from customers.
How to To Apply
To start your Application process, visit the facebook link below:
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